At Durham and Bates, we create exceptional value for your Workers' Compensation program by providing unique and comprehensive Broker services tailored to your specific needs. Through our joint efforts and partnerships with service providers, we strive for continuous improvement in Loss Prevention and Claims Management, ultimately driving down both your claims costs and premium dollars.

Durham and Bates assigns to your account an internal team of professionals along with the Carrier team. We select individuals with specific experience and expertise in the business, risk and insurance areas most important to you. We seek to fully understand your business, form a partnership relationship and provide you advice and resources as your business consultants.

We provide and/or coordinate services critical for an optimal Work Comp program. The following highlight some of the many services Durham and Bates provides to its clients.

Claims Management
Claims "Best Practices" - we coordinate with service providers to educate and inform you on current claims handling practices.

Claims Services & "Special Handling" Needs - we review a comprehensive summary of claims services with you to determine what is most important to your needs. If you have specific preferences (contact prior to settlement, contact as substantive reserve changes, etc.), we can develop a service plan with special instructions to the claims adjusters.

Claim Status Reviews - we schedule regular interim claims reviews and inform service providers of your expectations regarding the individual claim files to be reviewed to improve information effectiveness.

Loss Prevention
Loss Control "Best Practices" - we work with your service provider to support and improve your safety and loss prevention programs. We help to promote safety concepts that emphasize management support.

Optimize Quality of Loss Prevention Services - we maximize the utilization of Loss Control services from your provider to support you in improving your company's operations. We review a summary of safety services relative to your internal practices, and develop an improvement plan if needed.

Outsourced Loss Control - we have access to external resources that can be used to augment and complement your internal and Carrier service provider resources.

Policy Coverage and Limits
Coverage Analysis - we evaluate your coverage and policy limits needs to ensure that your company assets are properly protected using risk transfer (or risk sharing with loss sensitive pricing) techniques.

Policy Review - prior to the delivery of your policy, we compare it to the proposal and confirm the accuracy of all pricing, coverage, limits and terms and conditions.

Broker Risk Management Services
Historical Loss and Premium Analysis - we regularly review your Loss Reports and develop a five-year historical Loss Rating for you to identify emerging trends in claim frequency, severity and loss ratio.

Large Loss Analysis - we will consult with you to determine the specific cause of any large losses, documenting the ratings (prior to the NCCI & California Bureau loss valuation dates).

Review & Reduce Experience Rating - we check your experience modification worksheet for accuracy, and can set goals with you to drive down your mod by reducing claim frequency and severity (the NCCI formula is more sensitive to claims under $5,000).

Review Final Audit - we verify that your final rates, payrolls and premiums are accurate.

Complex Pricing Analysis - we have experience in evaluating and interpreting sophisticated program structures including Retrospective Rating, Large Deductibles, and Self-Insured Retentions.

Educate and Inform - we will communicate value-added concepts and information to you via newsletters, seminars, e-mail, etc.