Available Stops:
“Clients remember the service they receive. That’s what keeps them happy. Solutions will always vary, and hiccups will happen, especially when we’re trying to bridge gaps between client expectations, and what their customer and/or the underwriters want. The way we service clients will always matter more than anything.”
Practice Areas: Commercial Risk and Client Services
Kristi maintains that one of the most important jobs that any member of Durham & Bates can perform is to provide exceptional service to clients.
During her vast career, Kristi has always been highly motivated to treat clients the way that she would like to be treated if she was in their shoes. She seeks to extend this belief and philosophy to others in the firm, even when they find themselves entering into uncharted territory.
“Having been in the business for many years, one of my greatest strengths is being able to stay flexible when change happens. I do my best to share this mindset with colleagues, especially when we find ourselves dealing with new technologies, updated coverages, and ever-changing exposures.”
Outside of work, Kristi takes every chance to she can to unwind. This includes golfing, gardening, checking out local farmers markets, and spending time with family and friends.
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